What Information We Actually Collect

When you reach out about app support or updates, we gather the details we need to help you properly. This isn't about collecting everything we can — it's about getting what we need to solve your specific problems.

Basic Contact Information

Technical Information

When we're working on your mobile apps, we need access to certain technical details. This might include app analytics, crash reports, or performance data — but only what's directly relevant to fixing or improving your app.

How We Use Your Information

Your information serves one main purpose: helping us provide better mobile app support. We're not in the business of selling data or creating marketing profiles.

Sometimes we'll use anonymized project data to improve our overall service quality, but this never includes anything that could identify you or your specific business situation.

Data Security and Protection

We take security seriously because we know how frustrating it is when things go wrong. Our approach focuses on practical protection rather than impressive-sounding but meaningless security theater.

Technical Safeguards

Human Safeguards

Technology is only as good as the people using it. Our team understands that your app data often contains sensitive business information, and we treat it accordingly. Everyone who might access client data signs confidentiality agreements and receives regular privacy training.

Your Rights and Control

You have real control over your information, not just theoretical rights buried in legal language. Here's what you can actually do if you want to manage your data with us.

Access and Correction

Want to see what information we have about you? Just ask. We'll provide a clear summary within two weeks. If something's wrong or outdated, we'll fix it promptly. This isn't about jumping through hoops — it's about making sure we have accurate information to work with.

Data Portability

If you decide to work with someone else, we'll provide your project data in common formats that make the transition easier. We've been on the receiving end of messy handovers, so we try to make the process smoother for everyone involved.

Data Sharing and Third Parties

We don't sell your information to anyone. When we do share data with third parties, it's for specific business reasons that directly benefit your projects.

Service Providers

All these services are bound by confidentiality agreements and only receive the minimum information necessary to provide their specific function. We regularly review these relationships to ensure they meet our privacy standards.

Legal Requirements

Sometimes we're legally required to share information — usually in response to valid legal requests or to protect someone's safety. If this happens, we'll notify you unless we're legally prohibited from doing so.

Data Retention and Deletion

We keep your information as long as it's useful for providing ongoing support, then we get rid of it. The exact timeline depends on what type of information we're talking about.

When we delete information, we make sure it's properly removed from our systems, including backups. This process usually takes about 30 days to complete across all our systems.

International Data Transfers

Our primary servers are located in Ireland, but some of our service providers operate from other countries. When your data crosses borders, we ensure it receives the same level of protection through appropriate legal safeguards.

For European clients, we comply with GDPR requirements for international transfers. For clients in other regions, we maintain equivalent protection standards regardless of where the data is processed.

Changes to This Policy

We update this policy when our practices change or when new regulations require it. When we make significant changes, we'll email active clients directly rather than just posting updates and hoping people notice.

Minor updates (like contact information changes) will be posted here with an updated date. We keep previous versions available if you want to see what changed.